The aim of this course is to enable candidates to prevent and identify conflict within the theatre industry and when dealing with patrons. Candidates will also be given some basic techniques to protect themselves when conflict management techniques have failed, and a physical attack happens, covering basic break away techniques and documentation which is needed post incident.
Theatre staff who will be dealing with the patrons within the theatre.
Candidates will learn how to be proactive in customer service approach to be able to reduce frustration levels.
Suitable space for theory input as well as a suitable open plan area for practical elements.
Successful Candidates will receive an RB Health and Safety Solutions Certificate, which is valid for 3 years.
Company No 04966344 VAT Reg 901404574