For Theatres Virtual Courses

Audience Response Training Virtual course available

The aim of this course is to enable candidates to prevent and identify conflict within the theatre industry and when dealing with patrons. 

Who should attend?

Theatre staff who will be dealing with the patrons within the theatre. 

What will they learn?

Candidates will learn how to be proactive in customer service approach to be able to reduce frustration levels.

Course content

• Types of behaviour
• Primary control measures
• Recognition of the different types of flashpoints
• Crowds / queues
• Identifying and responding to aggressive behaviour
• Body language / active listening
• Rapport building
• Model for managing aggression
• Exit routes
• The law
• Reporting

Certificate

Successful Candidates will receive an RB Health and Safety Solutions Certificate, which is valid for 3 years.